Refund and Returns Policy

Refund and Return policy

Cancellations

Orders must be cancelled before the order ships. To cancel an order prior to shipment, please follow these steps (for mobile or desktop users):

  1. Click on the chat bubble (the small, dark-blue & white circle) located on the bottom, left-hand corner of every page.
  2. In the area where it says, “Write Message”, please type the order number to be canceled, along with the words “Order cancellation request”.
  3. Click the blue arrow at the bottom-right of the message window to submit your request.
  4. The next window will request your first name, last name, and email tied to your account / order. Click the “Start Chat” button.
  5. The chat window will appear. If you need to provide further information related to your cancelation, you can in this window. Live chat is not required, as messages left through this window can be responded to via email.

Orders that have already been shipped cannot be canceled, they will need to be returned.

Defective, Damaged, or Incorrect Products

Returns are accepted when a product is incorrect, damaged by the carrier, or defective in another way.

Returns are accepted by USPS mail

To contact us to initiate a return:

  1. Click on the chat bubble (the small, dark-blue & white circle) located on the bottom, left-hand corner of every page.
  2. In the area where it says, “Write Message”, please type the order number to be returned, along with the words “Return request”.
  3. Click the blue arrow at the bottom-right of the message window to submit your request.
  4. The next window will request your first name, last name, and email tied to your account / order. Click the “Start Chat” button.
  5. The chat window will appear. Please provide full details regarding the incorrect, damaged, or defective item(s). Click the image attachment icon (blue & white square with a + sign) on the bottom-left of the chat window to send us photos of:

invoice included in your package.
incorrect, defective, or damaged item – including damaged area
shipping container & shipping materials (if item was damaged in transit)
If your item(s) was damaged in transit, you must retain the shipping container and shipping materials, as required by USPS and UPS for damage claims.

  1. Once we initiate your return, you will receive a prepaid downloadable return label via email.
  2. We must receive your return within 14 days of the delivery date; indicated on your tracking number.
  3. Used products are not accepted.
  4. We do not charge a restocking fee.
  1. Refunds are issued within 7 business days once the return is received.
  2. Original shipping costs are not refunded.
  3. Monies are returned to the original payment method, or you may request store credit.

Customer Remorse

When you purchased the wrong product, it doesn’t fit, or you no longer want the item: Returns are accepted by USPS mail. To contact us to initiate a return:
  1. Click on the chat bubble (the small, dark-blue & white circle) located on the bottom, left-hand corner of every page.
  2. In the area where it says, “Write Message”, please type the order number to be returned, along with the words “Return request”.
  3. Click the blue arrow at the bottom-right of the message window to submit your request.
  4. The next window will request your first name, last name, and email tied to your account / order. Click the “Start Chat” button.
  5. The chat window will appear. Please provide us details regarding your return request (reason for return).
  6. Prepaid return labels are not provided for Customer Remorse Returns. You can purchase postage online at Welcome | USPS
  1. We must receive your return within 14 days of the delivery date; indicated on your tracking number.
  2. Used products are not accepted.
  3. We do not charge a restocking fee.
  1. Refunds are issued within 7 business days once the return is received.
  2. Original shipping costs are not refunded.
  3. Monies are returned to the original payment method, or you may request store credit.
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